FAQs

Residential Booking

You can anticipate 1 or 2 cleaning technicians to clean your residence.
We only accept debit or credit card payment for residential cleaning appointment. You must put a card on file, however; you are not charged until the cleaning appointment has been completed. Payment is secured via Stripe. Your information is secured and protected.
If you have direct questions, please call 317-929-9975 or send an email to neatntidyllc@gmail.com. Our customer service representatives would love to answer any questions you may have.
Please book by filling out the booking form on the website, and if you will receive a call back as soon as possible. If you would prefer to book an appointment via phone, please call 317-929-9975 and one of customer service representatives would be happy to assist booking your appointment.
Please book an appointment 48 hours in advance. If there is an emergency cleaning situation, please call the office number of 317-929-9975 to see if Neat N Tidy can accommodate same-day scheduling.
Cancellations 48 hours in advance are not charge. Cancellations 24 hours prior to service are charged a cancellation fee of $40.00. Same-day cancellations are charged $60.00.

Service

If you are unhappy with your service, notify Neat N Tidy immediately, and we will resolve the issue within 48 hours.
Yes, your home can be cleaned without your presence. Please make sure to note the entry code for cleaning technicians to enter the home.
We do our best to keep the same cleaning technician assigned to your home, however; we are not always able to send the same cleaning technician to your home. All of the cleaning technicians are professional cleaners and any one of them will provide the same excellent service.
We service the following areas in Indiana: Indianapolis, Broad Ripple, Carmel, Fishers.
We offer general cleaning, deep cleaning, one-time cleaning, bi-weekly cleaning and monthly cleaning services. Please reference the maid services section under services to read more about the different cleaning options available to you.

Billing

Your card is charged the day after the service is completed via Stripe.

Contact Us