How many cleaners can I expect?adminYou can anticipate 1 or 2 cleaning technicians to clean your residence.
What types of payments are accepted?adminWe only accept debit or credit card payment for residential cleaning appointment. You must put a card on file, however; you are not charged until the cleaning appointment has been completed. Payment is secured via Stripe. Your information is secured and protected.
How can I book?adminPlease book by filling out the booking form on the website, and if you will receive a call back as soon as possible. If you would prefer to book an appointment via phone, please call 317-929-9975 and one of customer service representatives would be happy to assist booking your appointment.
How soon can I book an appointment?adminPlease book an appointment 48 hours in advance. If there is an emergency cleaning situation, please call the office number of 317-929-9975 to see if Neat N Tidy can accommodate same-day scheduling.
What if I need to cancel my appointment?adminCancellations 48 hours in advance are not charge. Cancellations 24 hours prior to service are charged a cancellation fee of $40.00. Same-day cancellations are charged $60.00.
What if I am unhappy with the service?adminIf you are unhappy with your service, notify Neat N Tidy immediately, and we will resolve the issue within 48 hours.
I am not home, can I still request a cleaning?adminYes, your home can be cleaned without your presence. Please make sure to note the entry code for cleaning technicians to enter the home.
Can I request the same cleaning technician for each cleaning?adminWe do our best to keep the same cleaning technician assigned to your home, however; we are not always able to send the same cleaning technician to your home. All of the cleaning technicians are professional cleaners and any one of them will provide the same excellent service.
Which areas do you service in Indiana?adminWe service the following areas in Indiana: Indianapolis, Broad Ripple, Carmel, Fishers.
What type of cleaning do I need?adminWe offer general cleaning, deep cleaning, one-time cleaning, bi-weekly cleaning and monthly cleaning services. Please reference the maid services section under services to read more about the different cleaning options available to you.