Terms and Conditions
Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the neatntidybiz.com website (the “Service”) operated by Neat N Tidy (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
In order to honor our 100% customer service satisfaction guarantee, both residential and commercial accounts must be vacuum-ready. Residential and commercial accounts must not have items on the floor preventing cleaners from being able to clean the area effectively. If you are not happy with your service, please let us know within 24 hours of the completed service date. A re-clean will be applied within 48 hours of the area which was deemed unsatisfactory. A re-Clean will only be completed within a 24 hour window from your date of service, otherwise it will be considered denied.
We reserve the right to deny services to anyone that is seeking to use our cleaners outside of our service. This is a breach of our terms and conditions. This includes all future services and re-cleans.
We do not offer strip and wax services for residential settings, removal of biohazards, heavy furniture removal or dishwashing services. Our cleaners do not carry step ladders, because they clean from arm’s height.
We reserve the right to deny cleaning services to homes with extreme uncleanliness. In such cases we may revert to hourly pricing which is set at $50 per hour with a two hour minimum.
There is a minimum callout fee of $100. If a cleaning is booked for under this price we will call to assist you customize a cleaning that will be tailored to your needs.
All scheduled times are designed to honor your schedule. Due to this, if there are any schedule changes that need to be made, please schedule these changes before 3 p.m. the day before service to avoid a $50 same-day cancellation fee. Thank you for your compliance on this matter.
Instead of holding an initial deposit, via our system Stripe, a hold will be placed on your account(for authorization) in the amount of your total balance the evening prior to your scheduled cleaning service. If your service is cancelled for any reason, this hold will drop off within 2-5 days. THIS HOLD IS NOT A CHARGE. Your card will be charged upon completion of the service on the day of your appointment. You will receive an invoice receipt via email when the charge occurs.
When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Neat N Tidy LLC.
Neat N Tidy LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Neat N Tidy LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
These Terms shall be governed and construed in accordance with the laws of United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 14 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use of Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us.